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Verify the policy value for Administrative Templates >> Citrix Components >> Citrix Workspace >> User authentication >> "Smart card authentication" is not set to "Disabled". For this setting, "Not Configured" is equivalent to "Enabled". If the "Smart card authentication" policy is set to "Disabled", this is a finding.
Set the policy value for Administrative Templates >> Citrix Components >> Citrix Workspace >> User authentication >> "Smart card authentication" to "Enabled" and check the "Allow smart card authentication" box. If the environment leverages PIN pass-through, also check the "Use pass-through authentication for PIN" box.