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Review the BlackBerry Device Service server configuration to ensure there are multiple administrator roles configured as assigned by the site. Otherwise, this is a finding.
Create and configure accounts to be aligned with the following roles as assigned by the site. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Administrator users > Manage users > <User Name> > Roles" and verify the roles required by the site are assigned. Note: The roles in BlackBerry Device services are as follows: Security Administrator - This role has permission to perform all tasks in the BlackBerry Device Service. Enterprise Administrator - This role has permission to perform all tasks in the BlackBerry Device Service except changing role assignments. This role can only view role assignments. Senior Helpdesk Administrator - This role has permission to perform advanced administrative tasks in the BlackBerry Device Service. Junior Helpdesk Administrator - This role has permission to perform basic administrative tasks in the BlackBerry Device Service. Server Only Administrator - This role has permissions to perform system management tasks in the BlackBerry Device Service. User Only Administrator - This role has permission to perform user management tasks in the BlackBerry Device Service.
Review the BlackBerry Device Service server policy configuration to determine whether removable media storage cards are bound to the mobile device. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to bind removable storage media cards to the mobile device. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy >Software" and verify "Media Card Encryption" is set to "Yes". Note: The above is only required "Work space only" activation types, and remains optional for "Balance-Corporate" or "Balance-Regulated" activation types.
Review the BlackBerry Device Service server policy configuration to determine whether the encryption algorithms used to encrypt S/MIME protected email messages are 3DES or AES256. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to enforce the email client S/MIME encryption algorithm to be 3DES or AES256 via centrally managed policy. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Profiles > Manage email profiles > <Profile Name> > Email profile settings" and verify "Allowed content ciphers" is set to "AES (256-bit), or "Triple DES."
Review the BlackBerry Device Service server policy configuration to determine whether the Advanced Audio Distribution Profile (A2DP) Bluetooth profile has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the Advanced Audio Distribution Profile (A2DP) Bluetooth profile. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Bluetooth A2DP" is set to "Disallow". Note: The above is only applicable for devices with "Balance-Regulated" and "Work space only" activation types.
Review the BlackBerry Device Service server policy configuration to determine whether the Audio/Video Remote Control Profile (AVRCP) Bluetooth profile has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the Audio/Video Remote Control Profile (AVRCP) Bluetooth profile. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Bluetooth AVRCP" is set to "Disallow". Note: The above is only applicable for devices with "Balance-Regulated" and "Work space only" activation types.
Review the BlackBerry Device Service server policy configuration to determine whether the Phone Book Access Profile (PBAP) Bluetooth profile has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the Phone Book Access Profile (PBAP) Bluetooth profile. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify both "Transfer Work Contacts Using Bluetooth PBAP or HFP" and "Bluetooth Contacts Transfer Using PBAP" are set to "Disallow".
Review the BlackBerry Device Service server policy configuration to determine whether the Hands-Free Profile (HFP) Bluetooth profile has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the Hands-Free Profile (HFP) Bluetooth profile. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify both "Transfer Work Contacts Using Bluetooth PBAP or HFP" and "Bluetooth HFP" are set to "Disallow".
Review the BlackBerry Device Service server policy configuration to determine whether the Message Access Profile (MAP) Bluetooth profile has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the Message Access Profile (MAP) Bluetooth profile. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify all of "Transfer Work Messages Using Bluetooth MAP", "Transfer Work Messages Using Bluetooth MAP Without Prompt" and "Bluetooth MAP" are set to "Disallow".
Review the BlackBerry Device Service server policy configuration to determine whether the Personal Area Networking (PAN) Bluetooth profile has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the Personal Area Networking Profile (PAN) Bluetooth profile.
Review the BlackBerry Device Service server policy configuration to determine whether Bluetooth Discoverable Mode has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable Bluetooth Discoverable Mode. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Bluetooth Discoverable Mode" is set to "Disallow". Note: The above is only for devices with EMM-Regulated (Work Space only).
Review the BlackBerry Device Service server policy configuration to determine whether the transfer of any file-based data via Bluetooth has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the transfer of any file-based data via Bluetooth. For EMM-Corporate (BlackBerry Balance) devices, log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Transfer Work Files Using Bluetooth OPP" is set to "Disallow." For EMM-Regulated (Work Space only) and Balance-Regulated devices, log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Bluetooth File Transfer Using OBEX" is set to "Disallow."
Review the BlackBerry Device Service server policy configuration to determine whether the Message Access Profile (MAP) Bluetooth profile has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the transfer of any file-based data via Bluetooth (Bluetooth MAP). Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Transfer Work Messages Using Bluetooth MAP" is set to "Disallow".
Review the BlackBerry Device Service server policy configuration to determine whether the Message Access Profile (MAP) Bluetooth profile has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the transfer of any file-based data via Bluetooth (Bluetooth MAP without prompt). Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Transfer Work Messages Using Bluetooth MAP Without Prompt" is set to "Disallow".
Review the BlackBerry Device Service server policy configuration to determine whether the transfer of any file-based data via Bluetooth has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the transfer of any file-based data via Bluetooth (Transfer Work Contacts Using Bluetooth PBAP or HFP). For EMM-Corporate (BlackBerry Balance) devices, log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Transfer Work Contacts Using Bluetooth PBAP or HFP" is set to "Disallow".
Review the BlackBerry Device Service server policy configuration to determine whether Bluetooth pairing using a randomly generated passkey size of at least 8 digits has been enabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to enable Bluetooth pairing using a randomly generated passkey size of at least 8 digits. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Enforce Minimum Bluetooth Passkey Length" is set to "Yes". Note: The above is only for devices with EMM-Regulated (Work Space only).
Review the BlackBerry Device Service server policy configuration to determine whether the transfer of any file-based data via NFC has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable the transfer of any file-based data via NFC. For EMM-Corporate and EMM-Regulated devices, log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Transfer Work Data Using NFC" is set to "Disallow".
Review the BlackBerry Device Service server configuration to determine whether Bluetooth 128 bit encryption is enabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to enable Bluetooth 128 bit encryption. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Hardware" and verify "Minimum Bluetooth Encryption Key Length" is set to "16 Bytes". Note: The above is only for devices with EMM-Regulated (Work Space only).
Verify the site has configured the BlackBerry Device Service server to require trusted connections to push enclave application or web servers. Otherwise, this is a finding.
Configure the BlackBerry Device Service server to push content to BlackBerry devices. Log into BlackBerry Administration Service, and under "Servers and components" on the left side of the screen, navigate to "'BlackBerry Solution topology > BlackBerry Domain > Component view > MDS Connection Service > <MDS Connection Service Instance>". - On the "Instance information" tab, click "Edit instance". - In the "Access control" section, verify "Push authentication:" is set to "Yes".
Verify the BlackBerry Administration Service (BAS) has been configured to permit users to activate new BlackBerry devices only. Otherwise, this is a finding.
BlackBerry Administration Service is configured to permit users to activate new BlackBerry devices only via BlackBerry Web Desktop Manager. Log into the BAS as an administrator with Security Administrator role. Under "Organization Administration", expand "Organization". - Click "My organization". - Click the "BlackBerry Web Desktop Manager Information" tab. - On the "Allowed user operations", verify "Allow user wireline activation:" is set to "Activate unused PIN only".
Review the BlackBerry Device Service server policy configuration to determine whether the number of incorrect password attempts before a data wipe procedure is initiated is set to 10. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to set the number of incorrect password attempts before a data wipe procedure is initiated to 10. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Password" and verify "Maximum Password Attempts" is set to "10".
Review the BlackBerry Device Service server policy configuration to determine whether a Work Space password has been enabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to enable a work space password. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Password" and verify "Password Required for Work Space" is set to "Yes". Note: The above is only for devices with EMM-Corporate (BlackBerry Balance). This check is not applicable to EMM-Regulated (Work Space only) devices.
Review the BlackBerry Device Service server policy configuration to determine whether the minimum Work Space password length is at least six characters. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to set the minimum work space password length of six or more characters. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Password" and verify "Minimum Password Length" is set to "6".
Review the BlackBerry Device Service server policy configuration to determine whether the Work Space inactivity timeout is set to 15 minutes. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to set the work space inactivity timeout to 15 minutes. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Password" and verify "Security Timeout" is set to "15 minutes".
Review the BlackBerry Device Service server configuration to ensure the BlackBerry Device Service server can configure the mobile device Work Space to prohibit the download of software from a DoD non-approved source (e.g., a non-DoD operated mobile device application store or BlackBerry Device Service server). Otherwise, this is a finding.
Configure the BlackBerry Device Service server so the Work Space is configured to prohibit the download of software from a DoD non-approved source. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Security" and verify "Development Mode Access to Work Space" is set to "Disallow".
Review Windows Services configuration to ensure the BlackBerry Device Service server has been disabled to prevent users from performing self-service tasks. Otherwise, this is a finding.
Configure the BlackBerry Device Service server to prevent users from performing self-service tasks. Log into the BlackBerry Device Service server as a local administrator. Open "Services" by navigating to "Start > Run... > services.msc" and ensure the "BES10 - Self-Service" service is stopped and its Startup Type is set to "Disabled".
Review the BlackBerry Device Service server policy configuration to determine whether a user initiated backup or restore of the Work Space of a managed mobile device has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disallow a user initiated backup or restore of the Work Space of a managed mobile device. For BlackBerry Balance (Corporate and Regulated) devices, log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Security" and verify "Backup and Restore Work Space" is set to "Disallow". For Work Space only devices, log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Security" and verify "Backup and Restore Device" is set to "Disallow".
Review the BlackBerry Device Service server configuration to ensure the system is authenticating through the Enterprise Authentication Mechanism that requires administrators to be authenticated with an individual authenticator prior to using a group authenticator. To ensure correct configuration have the BlackBerry Device Service (BDS) Administrator log on to the BDS Server, and ensure authentication was performed via Active Directory. If access to the server is not being authenticated via this method, this is a finding.
Configure the BlackBerry Device Service server to authenticate through the Enterprise Authentication Mechanism. To configure the BDS server to authenticate via Active Directory the following process can be used: Local authentication rules are handled by the host Operating system. Remote connection via web browser can be configured to use Microsoft Active Directory authentication during the installation of the BlackBerry Device Server. Configure permissions for the service account: The service account is a Windows account that runs the services for the BlackBerry Device Service. On the computer that you want to install the BlackBerry Device Service on, you must configure permissions for the service account. Without the correct permissions, the BlackBerry Device Service cannot run. If your organization's environment includes the BlackBerry Enterprise Server, you can use the BlackBerry Enterprise Server service account to install the BlackBerry Device Service. If you do not have a BlackBerry Enterprise Server service account, in Microsoft Active Directory, create a service account that you name BDSAdmin. During the installation of the BlackBerry Device Service, steps 16 and 17 describe the setup of the Active Directory login, as follows: 16. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerry Administration Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the service account that you used in step 1. If you want to use a different account as the reader account, you must specify the username, password, and Windows domain for a Microsoft Active Directory account. The account must have permission to read the user information that is stored in the global catalog servers that the BlackBerry Administration Service can access. 17. In the Create an administrator account dialog box, perform one of the following actions: * If you select Use Microsoft Active Directory authentication, you can choose to use the Microsoft Active Directory account that you used in step 16, or you can specify the username and Windows domain for a different Microsoft Active Directory account. * If you select Use BlackBerry Administration Service authentication, type and confirm a password for the BlackBerry Administration Service administrator account. You use the account information that you specify to log in to the BlackBerry Administration Service for the first time. Log in to the BlackBerry Administration Service: When you install the BlackBerry Administration Service, you specify the credentials that you use to log in to the BlackBerry Administration Service for the first time. 1. In the browser, type "https://<server_name>/webconsole/login", where <server_name> is the name of the computer that hosts the BlackBerry Administration Service. 2. In the "User name" field, type your username. 3. In the "Password" field, type your password. 4. Perform one of the following actions: * In the "Log in using" drop-down list, click "BlackBerry Administration Service". * In the "Log in using" drop-down list, click "Active Directory" and type the Microsoft Active Directory domain in the "Domain" field. 5. Click "Log in". 6. Install the RIMWebComponents.cab add-on if you are prompted to do so. For further details regarding the BlackBerry Device Service Installation and configuration, see the accompanying Overview Document, and the "Install the BlackBerry Device Service software" section of the BlackBerry Enterprise Service 10 BlackBerry Device Service Installation and Configuration Guide.
Review the BlackBerry Device Service server configuration to ensure the system is authenticating through the Enterprise Authentication Mechanism that employs replay-resistant features. To ensure correct configuration have the BlackBerry Device Service (BDS) Administrator logon to the BDS Server, and ensure authentication was performed via Active Directory. If access to the server is not being authenticated via this method, this is a finding.
Configure the BlackBerry Device Service server to authenticate through the Enterprise Authentication Mechanism. To configure the BDS server to authenticate via Active Directory the following process can be used: Local authentication rules are handled by the host Operating system. Remote connection via web browser can be configured to use Microsoft Active Directory authentication during the installation of the BlackBerry Device Server. Configure permissions for the service account: The service account is a Windows account that runs the services for the BlackBerry Device Service. On the computer that you want to install the BlackBerry Device Service on, you must configure permissions for the service account. Without the correct permissions, the BlackBerry Device Service cannot run. If your organization's environment includes the BlackBerry Enterprise Server, you can use the BlackBerry Enterprise Server service account to install the BlackBerry Device Service. If you do not have a BlackBerry Enterprise Server service account, in Microsoft Active Directory, create a service account that you name BDSAdmin. During the installation of the BlackBerry Device Service, steps 16 and 17 describe the setup of the Active Directory login, as follows: 16. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerry Administration Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the service account that you used in step 1. If you want to use a different account as the reader account, you must specify the username, password, and Windows domain for a Microsoft Active Directory account. The account must have permission to read the user information that is stored in the global catalog servers that the BlackBerry Administration Service can access. 17. In the Create an administrator account dialog box, perform one of the following actions: * If you select Use Microsoft Active Directory authentication, you can choose to use the Microsoft Active Directory account that you used in step 16, or you can specify the username and Windows domain for a different Microsoft Active Directory account. * If you select Use BlackBerry Administration Service authentication, type and confirm a password for the BlackBerry Administration Service administrator account. You use the account information that you specify to log in to the BlackBerry Administration Service for the first time. Log in to the BlackBerry Administration Service: When you install the BlackBerry Administration Service, you specify the credentials that you use to log in to the BlackBerry Administration Service for the first time. 1. In the browser, type "https://<server_name>/webconsole/login", where <server_name> is the name of the computer that hosts the BlackBerry Administration Service. 2. In the "User name" field, type your username. 3. In the "Password" field, type your password. 4. Perform one of the following actions: * In the "Log in using" drop-down list, click "BlackBerry Administration Service". * In the "Log in using" drop-down list, click "Active Directory" and type the Microsoft Active Directory domain in the "Domain" field. 5. Click "Log in". 6. Install the RIMWebComponents.cab add-on if you are prompted to do so. For further details regarding the BlackBerry Device Service Installation and configuration, see the accompanying Overview Document, and the "Install the BlackBerry Device Service software" section of the BlackBerry Enterprise Service 10 BlackBerry Device Service Installation and Configuration Guide.
Review the BlackBerry Device Service server configuration to ensure the system is authenticating through the Enterprise Authentication Mechanism. To ensure correct configuration have the BlackBerry Device Service (BDS) Administrator log on to the BDS Server, and ensure authentication was performed via Active Directory. If access to the server is not being authenticated via this method, this is a finding.
Configure the BlackBerry Device Service server to support administrator authentication to the server via the Enterprise Authentication Mechanism's authentication. To configure the BDS server to authenticate via Active Directory the following process can be used: Local authentication rules are handled by the host Operating system. Remote connection via web browser can be configured to use Microsoft Active Directory authentication during the installation of the BlackBerry Device Server. Configure permissions for the service account: The service account is a Windows account that runs the services for the BlackBerry Device Service. On the computer that you want to install the BlackBerry Device Service on, you must configure permissions for the service account. Without the correct permissions, the BlackBerry Device Service cannot run. If your organization's environment includes the BlackBerry Enterprise Server, you can use the BlackBerry Enterprise Server service account to install the BlackBerry Device Service. If you do not have a BlackBerry Enterprise Server service account, in Microsoft Active Directory, create a service account that you name BDSAdmin. During the installation of the BlackBerry Device Service, steps 16 and 17 describe the setup of the Active Directory login, as follows: 16. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerry Administration Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the service account that you used in step 1. If you want to use a different account as the reader account, you must specify the username, password, and Windows domain for a Microsoft Active Directory account. The account must have permission to read the user information that is stored in the global catalog servers that the BlackBerry Administration Service can access. 17. In the Create an administrator account dialog box, perform one of the following actions: * If you select Use Microsoft Active Directory authentication, you can choose to use the Microsoft Active Directory account that you used in step 16, or you can specify the username and Windows domain for a different Microsoft Active Directory account. * If you select Use BlackBerry Administration Service authentication, type and confirm a password for the BlackBerry Administration Service administrator account. You use the account information that you specify to log in to the BlackBerry Administration Service for the first time. Log in to the BlackBerry Administration Service: When you install the BlackBerry Administration Service, you specify the credentials that you use to log in to the BlackBerry Administration Service for the first time. 1. In the browser, type "https://<server_name>/webconsole/login", where <server_name> is the name of the computer that hosts the BlackBerry Administration Service. 2. In the "User name" field, type your username. 3. In the "Password" field, type your password. 4. Perform one of the following actions: * In the "Log in using" drop-down list, click "BlackBerry Administration Service". * In the "Log in using" drop-down list, click "Active Directory" and type the Microsoft Active Directory domain in the "Domain" field. 5. Click "Log in". 6. Install the RIMWebComponents.cab add-on if you are prompted to do so. For further details regarding the BlackBerry Device Service Installation and configuration, see the accompanying Overview Document, and the "Install the BlackBerry Device Service software" section of the BlackBerry Enterprise Service 10.2 BlackBerry Device Service Installation and Configuration Guide.
When the BlackBerry Administration Service is installed the setup application generates a password for the web.keystore file. The web.keystore file stores the SSL certificate that the BlackBerry Administration Service uses to authenticate with browsers. You can change the web.keystore password after the installation process completes. All BlackBerry Administration Service instances in a BlackBerry Device Service domain must use the same web.keystore password. Consult the system administrator to determine if the default password was changed. If the default password has not been changed, this is a finding.
The key store password for the certificate that the BlackBerry Administration Service (BAS) and BlackBerry Web Desktop Manager (BWDM) use must be changed from the default. To change the web.keystore password, use the following procedure: Before you begin: To verify the current password for the web.keystore file, log in to the BlackBerry Administration Service using an administrator account with the Security Administrator role. Under "Servers and components" on the left side, navigate to "BlackBerry Solution topology > BlackBerry Domain> Component view > BlackBerry Administration Service", and check the "Security settings" section. 1. From the Windows machine with BlackBerry Enterprise Service 10, navigate to "Start > All Programs > BlackBerry Enterprise Service 10" and open "Configuration Tool for BlackBerry Enterprise Service 10". 2. On the "Administration Service - Web.Keystore" tab, type the current password. 3. Type a new password and confirm the new password. 4. Click "OK". 5. In the Windows Services, restart the BlackBerry Administration Service services. 6. Repeat steps 1 to 5 on each computer that hosts a BlackBerry Administration Service instance.
Review the BlackBerry Device Service server configuration to ensure the system is authenticating through the Enterprise Authentication Mechanism that utilizes a cryptographic module meeting the requirements of applicable federal laws, Executive Orders, directives, policies, regulations, standards, and guidance for such authentication. To ensure correct configuration have the BlackBerry Device Service (BDS) Administrator log on to the BDS Server, and ensure authentication was performed via Active Directory. If access to the server is not being authenticated via this method, this is a finding.
Configure the BlackBerry Device Service server to authenticate through the Enterprise Authentication Mechanism utilizing a cryptographic module meeting the requirements of applicable federal laws, Executive Orders, directives, policies, regulations, standards, and guidance for such authentication. To configure the BDS server to authenticate via Active Directory the following process can be used: Local authentication rules are handled by the host Operating system. Remote connection via web browser can be configured to use Microsoft Active Directory authentication during the installation of the BlackBerry Device Server. Configure permissions for the service account: The service account is a Windows account that runs the services for the BlackBerry Device Service. On the computer that you want to install the BlackBerry Device Service on, you must configure permissions for the service account. Without the correct permissions, the BlackBerry Device Service cannot run. If your organization's environment includes the BlackBerry Enterprise Server, you can use the BlackBerry Enterprise Server service account to install the BlackBerry Device Service. If you do not have a BlackBerry Enterprise Server service account, in Microsoft Active Directory, create a service account that you name BDSAdmin. During the installation of the BlackBerry Device Service, steps 16 and 17 describe the setup of the Active Directory login, as follows: 16. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerry Administration Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the service account that you used in step 1. If you want to use a different account as the reader account, you must specify the username, password, and Windows domain for a Microsoft Active Directory account. The account must have permission to read the user information that is stored in the global catalog servers that the BlackBerry Administration Service can access. 17. In the Create an administrator account dialog box, perform one of the following actions: * If you select Use Microsoft Active Directory authentication, you can choose to use the Microsoft Active Directory account that you used in step 16, or you can specify the username and Windows domain for a different Microsoft Active Directory account. * If you select Use BlackBerry Administration Service authentication, type and confirm a password for the BlackBerry Administration Service administrator account. You use the account information that you specify to log in to the BlackBerry Administration Service for the first time. Log in to the BlackBerry Administration Service: When you install the BlackBerry Administration Service, you specify the credentials that you use to log in to the BlackBerry Administration Service for the first time. 1. In the browser, type "https://<server_name>/webconsole/login", where <server_name> is the name of the computer that hosts the BlackBerry Administration Service. 2. In the "User name" field, type your username. 3. In the "Password" field, type your password. 4. Perform one of the following actions: * In the "Log in using" drop-down list, click "BlackBerry Administration Service". * In the "Log in using" drop-down list, click "Active Directory" and type the Microsoft Active Directory domain in the "Domain" field. 5. Click "Log in". 6. Install the RIMWebComponents.cab add-on if you are prompted to do so. For further details regarding the BlackBerry Device Service Installation and configuration, see the accompanying Overview Document, and the "Install the BlackBerry Device Service software" section of the BlackBerry Enterprise Service 10 BlackBerry Device Service Installation and Configuration Guide.
Review the BlackBerry Device Service server configuration to ensure the system is authenticating through the Enterprise Authentication Mechanism that employs strong identification and authentication techniques in the establishment of non-local maintenance and diagnostic sessions. To ensure correct configuration have the BlackBerry Device Service (BDS) Administrator log on to the BDS Server, and ensure authentication was performed via Active Directory. If access to the server is not being authenticated via this method, this is a finding.
Configure the BlackBerry Device Service server to authenticate through an Enterprise Authentication Mechanism that employs strong identification and authentication techniques in the establishment of non-local maintenance and diagnostic sessions. To configure the BDS server to authenticate via Active Directory the following process can be used: Local authentication rules are handled by the host Operating system. Remote connection via web browser can be configured to use Microsoft Active Directory authentication during the installation of the BlackBerry Device Server. Configure permissions for the service account: The service account is a Windows account that runs the services for the BlackBerry Device Service. On the computer that you want to install the BlackBerry Device Service on, you must configure permissions for the service account. Without the correct permissions, the BlackBerry Device Service cannot run. If your organization's environment includes the BlackBerry Enterprise Server, you can use the BlackBerry Enterprise Server service account to install the BlackBerry Device Service. If you do not have a BlackBerry Enterprise Server service account, in Microsoft Active Directory, create a service account that you name BDSAdmin. During the installation of the BlackBerry Device Service, steps 16 and 17 describe the setup of the Active Directory login, as follows: 16. In the Microsoft Active Directory settings dialog box, specify information for the reader account that the BlackBerry Administration Service uses to authenticate with Microsoft Active Directory. By default, the setup application uses the service account that you used in step 1. If you want to use a different account as the reader account, you must specify the username, password, and Windows domain for a Microsoft Active Directory account. The account must have permission to read the user information that is stored in the global catalog servers that the BlackBerry Administration Service can access. 17. In the Create an administrator account dialog box, perform one of the following actions: * If you select Use Microsoft Active Directory authentication, you can choose to use the Microsoft Active Directory account that you used in step 16, or you can specify the username and Windows domain for a different Microsoft Active Directory account. * If you select Use BlackBerry Administration Service authentication, type and confirm a password for the BlackBerry Administration Service administrator account. You use the account information that you specify to log in to the BlackBerry Administration Service for the first time. Log in to the BlackBerry Administration Service: When you install the BlackBerry Administration Service, you specify the credentials that you use to log in to the BlackBerry Administration Service for the first time. 1. In the browser, type "https://<server_name>/webconsole/login", where <server_name> is the name of the computer that hosts the BlackBerry Administration Service. 2. In the "User name" field, type your username. 3. In the "Password" field, type your password. 4. Perform one of the following actions: * In the "Log in using" drop-down list, click "BlackBerry Administration Service". * In the "Log in using" drop-down list, click "Active Directory" and type the Microsoft Active Directory domain in the "Domain" field. 5. Click "Log in". 6. Install the RIMWebComponents.cab add-on if you are prompted to do so. For further details regarding the BlackBerry Device Service Installation and configuration, see the accompanying Overview Document, and the "Install the BlackBerry Device Service software" section of the BlackBerry Enterprise Service 10 BlackBerry Device Service Installation and Configuration Guide.
Examine the server configuration to determine if a DoD PKI issued certificate has been installed. Otherwise, this is a finding.
Configure the Blackberry Device Service server to use a DoD issued digital certificate on the BES to support BAS and BlackBerry Web Desktop Manager authentication. Open Internet Explorer, and navigate to BlackBerry Administration Service. Click on the Lock icon located to the right of the Address bar (or click "Certificate error", if the certificate is untrusted) and select "View certificates" Ensure the certificate is issued by a valid DoD CA. Steps to replace self-signed, or non-DoD certificate: Log into the server as the BlackBerry Enterprise Server (BES) service account and complete the following tasks to replace the self-signed Secure Socket Layer (SSL) certificate used by the BAS and the BWDM with a custom certificate (such as, one from VeriSign or from a Windows certificate authority). Task 1 - Retrieve your web.keystore password: 1. Login to the BAS as an administrator with Security Administrator role. 2. Under "BlackBerry Solution topology" on the left side, navigate to "BlackBerry Domain > Component view > BlackBerry Administration Service". 3. In the "Security settings", check the value for "Default password to encrypt the web.keystore file" and note it. Task 2 - Back up the web.keystore file: 1. Open a Windows Command prompt as an Administrator. 2. Type copy "c:\Program Files (x86)\Research In Motion\BlackBerry Device Service\BAS\bin\web.keystore" "c:\Program Files (x86)\Research In Motion\BlackBerry Device Service\bas\bin\web.keystore.OLD" Note: Do not remove or rename the existing web.keystore file. Task 3 - Delete the self-signed SSL certificate from inside the web.keystore file: 1. Open a Command prompt as an Administrator. 2. Type "c:\Program Files\Java\jre1.6.0_31\bin\keytool.exe" -delete -alias httpssl -keystore "C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\bas\bin\web.keystore" -storepass "<password>" Note: The -storepass parameter must be the password you retrieved from step 1. The quotes are required due to special characters. Task 4 - Generate the BlackBerry Administration Service certificate key pair: * Type "c:\Program Files\Java\jre1.6.0_31\bin\keytool.exe" -genkey -alias httpssl -keystore "C:\Program Files (x86)\Research In Motion\BlackBerry Device Service\bas\bin\web.keystore" -storepass "<password>" -dname "CN=<BAS Server or BAS Pool full name>, OU=BAS, O=Company, L=City, ST=ST, C=US" Note: Some Certificate Authority (CA) servers require RSA encryption of the certificate request. If this is the case, add -keyalg RSA to this keytool command. Also, the -keyalg RSA switch defaults to 1024 as a keysize. For environments that require 2048 as a keysize, use the -keysize 2048 command switch, e.g., -keyalg RSA -keysize 2048 STOP: After following this step, the web.keystore file now contains a private key entry. This exact private key MUST be matched with the reply generated from your Certificate Authority below in order for this process to succeed. It is highly recommended that the web.keystore file be backed up after this step has been performed, so that this private key is retained. If this is not done, and any of the following steps are not successful, then it will be necessary to clear out the key store and start again from Task 1. This is especially important to note for environments with manual certificate request processes. Task 5 - Generate a certificate request to the certification authority: * Type "c:\Program Files\Java\jre1.6.0_31\bin\keytool" -certreq -alias httpssl -keystore "C:\Program Files (x86)\Research in Motion\BlackBerry Device Service\BAS\bin\web.keystore" -file "C:\certreq.csr" -storepass "<password>" Note: If the -keyalg switch was used in Task 3 for a CA that requires RSA encryption, it is recommended to also use it here. Also, the -keyalg RSA switch defaults to 1024 as a keysize. For environments that require 2048 as a keysize, use the -keysize 2048 command switch. e.g. -keyalg RSA -keysize 2048 * Type "c:\Program Files\Java\jre1.6.0_31\bin\keytool" -certreq -alias httpssl -keystore "C:\Program Files (x86)\Research in Motion\BlackBerry Device Service\BAS\bin\web.keystore" -file "C:\certreq.csr" -storepass "<passwprd>" -keyalg RSA -keysize 2048. Task 6 - Request the certificate from the certificate authority (CA): Note: The steps in this task are based on the steps required to request a certificate from a Windows certificate authority. If requesting a certificate from a third-party certificate authority, see the information in the Additional Information section. Domain administrator permission is required to complete this task. 1. Log off the server as the BlackBerry Enterprise Server service account. 2. Log into the server with a domain account with domain administrator permissions or permissions to submit a webserver template request. 3. Browse to the organization's certificate server using Windows Internet Explorer. (For example: http://<certificate_server_name>/certsrv) 4. Click "Request a certificate". 5. Click "Advanced certificate request". 6. Click "Submit a certificate request by using a base-64-encoded CMC or PKCS #10 file", or "submit a renewal request by using a base-64-encoded PKCS#7 file". 7. Paste the full contents of the certreq.csr file into the "Saved Request" field. 8. Choose "Web Server" from the "Certificate Template" drop-down list. 9. Click "Submit". 10. Click "Download certificate". 11. Save the file to c:\bascert.cer when prompted. Note: If the error "The certificate is not valid for the requested usage" appears, choose Subordinates Certification Authority from the Certificate Template drop-down list instead of Web Server. Task 7 - Download the CA certificate from the certificate authority: 1. Browse to the organization's certificate server using Windows Internet Explorer. (For example: http://<certificate_server_name>/certsrv) 2. Click "Download a CA certificate, certificate chain, or CRL". 3. Click "Download CA certificate". Save it as c:\certnewCA.cer. Task 8 - Import the CA certificate into the BlackBerry Administration Service key store: 1. Log off the server as the domain account used in Tasks 6 and 7 above to request the certificate from the certificate authority (CA). 2. Log onto the server as BES service account. 3. Open a command prompt window as Administrator in the same manner as used in Task 2. 4. Type: "c:\Program Files\Java\jre1.6.0_31\bin\keytool" -import -alias cacert -keystore "C:\Program Files (x86)\Research in Motion\BlackBerry Device Service\BAS\bin\web.keystore" -file "C:\certnewCA.cer" -storepass "<password>" If the BlackBerry Administration Service certificate is issued by an Intermediate CA, perform step 4 to import certificates of every Intermediate CA in the certificate chain. Use a unique alias name for every imported certificate. If the error "keytool error: java.lang.Exception: Failed to establish chain from reply" is displayed when performing Task 9 below, this step needs to be completed. To import an Intermediate Certificate Authority certificate: "c:\Program Files\Java\jre1.6.0_31\bin\keytool" -import -alias cacert2 -keystore "C:\Program Files (x86)\Research in Motion\BlackBerry Device Service\BAS\bin\web.keystore" -file "C:\certnewCA2.cer" -storepass "<password>" Task 9 - Import the BlackBerry Administration Service certificate to the BlackBerry Administration Service key store: * In the command prompt window used in Task 8, type: "c:\Program Files\Java\jre1.6.0_31\bin\keytool" -import -alias httpssl -keystore "C:\Program Files (x86)\Research in Motion\BlackBerry Device Service\BAS\bin\web.keystore" -file "C:\bascert.cer" -storepass "<password>" Task 10 - Restart the BlackBerry Administration Service.
Review the BlackBerry Device Service server policy configuration to determine whether only work persona contacts to be read from a native personal persona application. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to allow only work persona contacts to be read from a native personal space application. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Security" and verify "Personal Apps Access to Work Contacts" is set to "Only BlackBerry Apps". Note: Check text is applicable for EMM-Corporate (BlackBerry Balance) devices only. This requirement is N/A for EMM-Regulated (Work Space only) devices.
Review the BlackBerry Device Service server policy configuration to determine whether a device unlock password with a minimum length of 4 characters has been enabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the BlackBerry Device Service server to enable a device unlock password with a minimum length of 4 characters. This requirement can be met via one of two methods: Method #1: Train users to set the following device unlock/personal area password feature on a PlayBook 2.0 or BlackBerry 10 device: Navigate to "Options/Settings -> Security ->Password" and set "Enable Password" to "ON". Create a 4 digit passcode for the device lock. **************************************************************************************** Method #2: The BDS IT policy rule "Apply Work Space Password to Full Device" can be applied to force the Work Space password to be used for both Work and Personal Spaces. IT policy rules can be specified per group or per user. To add an IT policy to a group: 1. Log into BlackBerry Administration Service and under "BlackBerry solution management" on the left side, expand "Group". 2. Click "Manage groups". 3. Click the name of the group. 4. Click "Edit group". 5. Click the "Policies" tab. 6. In the "IT policy list", select the IT policy. 7. Click "Save all". To add an IT policy to a user account: 1. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side expand "User". 2. Click "Manage users". 3. Search for a user account. 4. In the search results, select the check box for the user account. 5. In the "Add to user configuration" list, click "Set IT policy". 6. In the "IT policy" drop-down list, select the IT policy. 7. Click "Save". For more details and information, please see the "Setting up device controls" section of the BlackBerry Enterprise Service 10 BlackBerry Device Service Administration Guide.
Review the BlackBerry Device Service server configuration to determine if the commercial application store contains no applications. Otherwise, this is a finding.
Configure the BlackBerry Device Service server application store to contain no commercial applications. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Software > Applications > Manage Applications" and verify that there are no applications listed under "BlackBerry World Applications".
Review the BlackBerry Device Service server policy configuration to determine whether the Owner Information has been set. Otherwise, this is a finding.
Configure the Blackberry Device Service server to force the display of a warning banner on the mobile device. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Security" and verify "Owner Information" is set to "I've read & consent to terms in IS user agreem't".
Review the BlackBerry Device Service server policy configuration to determine whether any mobile OS service that connects to a cloud storage server has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable any mobile OS service that connects to a cloud storage server. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Software" and verify "Cloud Storage Access from Work Space" is set to "Disallow". Note: The above is only for devices with EMM-Corporate (BlackBerry Balance). Devices with EMM-Corporate (Work Space only) inherently meet this requirement.
Review the BlackBerry Device Service server policy configuration to determine whether all Work Space application traffic is routed through the BlackBerry Device Service server. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to direct all Work Space application traffic through the BlackBerry Device Service server. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Security" and verify "Network Access Control for Work Apps" is set to "Yes".
Review the BlackBerry Device Service server policy configuration to determine whether Personal Space applications access to the Work Space network connection has been disallowed. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disallow Personal Space applications access to the Work Space network connection. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Security" and verify "Work Network Usage for Personal Apps" is set to "Disallow". Note: Check text is applicable for EMM-Corporate (BlackBerry Balance) devices only. This requirement is N/A for EMM-Regulated (Work Space only) devices.
Review the BlackBerry Device Service server policy configuration to determine whether hyperlinks within Work Space applications cannot open within the Personal Space browser application. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disallow hyperlinks within Work Space applications from opening within the Personal Space browser application. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Software" and verify "Open Links in Work Email Messages in the Personal Browser" is set to "Disallow".
Review the BlackBerry Device Service server policy configuration to determine whether any mobile OS service that connects to a cloud-based service server has been disabled. If there are multiple policies, they must all be reviewed. Otherwise, this is a finding.
Configure the centrally managed BlackBerry Device Service server policy rule to disable any mobile OS service that connects to a cloud-based service. Log into BlackBerry Administration Service, and under "BlackBerry solution management" on the left side of the screen, navigate to "Policy > Manage IT policies > <Policy Name> > View complete IT Policy > Software" and verify "Find More Contact Details" is set to "Disallow".